Shipping policy
SHIPPING POLICY
We process and ship orders out within 1 to 2 business days. Our orders are shipped on business days (Monday through Friday, excluding major holidays.) Our standard shipping carrier is USPS. We kindly ask that you anticipate 3 to 5 business days for standard shipping in the US . Free Shipping is offered on all US orders over $100.00 USD & all International orders over $150 USD *After Discount.
INTERNATIONAL SHIPPING
All international orders are shipped via RR Donnelley E-Packet Services. Shipping times are between 2 to 4 weeks. We also offer DHL Express at discounted prices. Once packages leave the US, we have no control over their delivery times, etc.
LOST OR STOLEN PACKAGE POLICY
We are not responsible for any lost or stolen packages, if the USPS tracking indicates the package was delivered to the correct address. We kindly ask our customers to follow the tracking information provided, and accept the package(s) on the delivery date.
Most packages are delivered to your mailbox. If a package is oversized, it may be left at a parcel locker by your mailman. In such cases, the key to the parcel locker is left in your mailbox in order for you to retrieve it from the parcel locker (parcel lockers are larger mailboxes in your building or community, usually adjacent to all the mailboxes and could be marked PL1, PL2, etc.)
DAMAGED ITEMS
We encourage our customers to inspect the package(immediately after receiving) and report damaged or missing items immediately. Unfortunately, we won't be able to replace the item or send out the missing product, if the issue isn't reported within 3 days after receiving the package.
Cancellations